Privacy Policy
Last updated: March 9, 2026
Connectient is operated by Full Stack Collective LLC. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our healthcare appointment management platform at connectient.co.
1. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, and contact information
- Healthcare practice details and business information
- Patient appointment data, including names, phone numbers, and appointment types
- Patient pre-registration and medical history data (Protected Health Information / PHI)
- Payment and billing information
- Google account information, where you choose to connect a Google account (see Section 5)
We also collect certain information automatically when you use the platform, including IP address, browser type, and usage data for security and performance purposes.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Connectient platform
- Process and manage appointment requests and schedules
- Send notifications and communications related to your account or appointments
- Process payments and prevent fraud
- Comply with applicable legal obligations
- Respond to support requests
3. Protected Health Information (PHI)
Connectient processes Protected Health Information on behalf of healthcare providers. PHI is handled in accordance with applicable healthcare privacy regulations. Healthcare providers using Connectient are responsible for ensuring their own compliance with applicable laws governing patient data in their jurisdiction.
All PHI is encrypted in transit and at rest. We do not sell or share PHI with third parties except as necessary to operate the platform or as required by law.
4. Data Sharing
We do not sell your personal information.
We may share your information with third-party service providers who assist us in operating the platform, subject to confidentiality obligations. These include hosting, authentication, payment processing, and email delivery providers.
We may disclose information where required by law or to protect the rights, property, or safety of Connectient, our users, or others.
5. Google API Services and Google Calendar Integration
Connectient offers an optional integration with Google Calendar. If you choose to connect your Google account, the following applies:
What we access
When you authorise the Google Calendar integration, Connectient requests access to create, update, and delete calendar events on your behalf using the https://www.googleapis.com/auth/calendar.events scope. We also access your Google account email address to display the connected account in the interface.
What we do with it
Connectient uses this access solely to push confirmed appointment data to your connected Google Calendar. This includes the patient name, appointment type, date, time, and contact phone number. We do not read your existing Google Calendar events. We do not use Google Calendar data for advertising, profiling, or any purpose other than creating and managing appointment events on your behalf.
What we store
We store OAuth access and refresh tokens, encrypted at rest using AES-256-GCM, in order to maintain the calendar connection. We store the Google account email address associated with the connection for display purposes.
Disconnecting
You may disconnect your Google Calendar integration at any time from the Connected Apps section of your dashboard. Disconnecting removes your stored credentials from our system and stops all future calendar syncing. Existing events previously created by Connectient in your Google Calendar are not deleted upon disconnection.
Data retention
OAuth tokens are deleted immediately upon disconnection. If you delete your Connectient account, all associated Google credentials are permanently removed from our systems.
Connectient's use of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data is encrypted in transit (TLS) and at rest (AES-256). Sensitive credentials such as OAuth tokens are encrypted using AES-256-GCM before storage. No method of transmission over the internet is completely secure, but we are committed to protecting your information using industry-standard practices.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. If you terminate your account, we will delete or anonymise your personal data within a reasonable period, except where retention is required by law.
Patient pre-registration data is retained for the duration of the practice's active subscription and deleted upon account closure, subject to any legal retention obligations applicable to healthcare records in the relevant jurisdiction.
8. Your Rights
You have the right to:
- Access and receive a copy of your personal information
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at support@connectient.co.
9. Cookies
Connectient uses essential cookies to maintain your authenticated session. We do not use advertising or tracking cookies.
10. Children's Privacy
Connectient is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will promptly delete it.
11. Governing Law
This Privacy Policy is governed by the laws of the Republic of Trinidad and Tobago. Full Stack Collective LLC operates this platform and is responsible for the processing of personal data described in this policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. Your continued use of the platform after changes are posted constitutes your acceptance of the revised policy.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact: